Thank you for shopping with Gem World Jaipur! We strive to provide the best quality gemstones and jewelry and want you to be fully satisfied with your purchase. This Refund and Returns Policy explains the terms and conditions regarding returns, exchanges, and refunds for purchases made on our Website, www.gemworldjaipur.com. By purchasing from us, you agree to the terms set forth below.
1. Returns Policy
1.1 Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition as when received.
- Be in its original packaging with all tags and labels attached.
- Include a valid proof of purchase, such as a receipt or order confirmation.
Gemstones, jewelry, and custom-made products are unique items and may not be eligible for return. Please check eligibility before requesting a return.
1.2 Timeframe for Returns
Returns must be initiated within [X days, e.g., 7 or 14 days] of receiving the item. After this period, we cannot accept returns.
1.3 Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Custom or personalized items
- Items purchased during clearance or sale events
- Gift cards
2. Return Process
Contact Us
Start the return process by contacting our Customer Service team at [Email Address] with your order number and reason for the return.Return Authorization
Once approved, we will provide a Return Authorization (RA) number. Please include this RA number with your returned item to facilitate processing.Ship the Item
Package the item securely, including all original packaging and documents. Ship the item back to us at: [Return Address]
Note: You are responsible for return shipping costs unless the item was damaged or defective upon arrival.
- Inspection and Refund
Once we receive the item, our team will inspect it within [X days, e.g., 3-5 business days]. Upon approval, we will process a refund to your original payment method.
3. Refund Policy
3.1 Refund Eligibility
Refunds are available for items that meet our return eligibility criteria. Once your return is inspected and approved, we will notify you via email. Approved refunds are processed within [timeframe, e.g., 7-10 business days].
3.2 Partial Refunds
Partial refunds may be granted in certain circumstances, including:
- Items not in original condition, damaged, or missing parts not due to our error
- Items returned outside the specified return timeframe
3.3 Non-Refundable Items
The following items are non-refundable:
- Shipping and handling charges
- Custom fees and import taxes (for international orders)
- Gift cards and other non-returnable items as outlined in section 1.3
4. Exchanges Policy
If you wish to exchange an item, please initiate an exchange request within [X days] of receiving your order by contacting [Customer Service Email]. Exchanges are subject to stock availability and may only be permitted for items of equal or lesser value. If you wish to exchange for a higher-value item, the difference in price must be paid before shipping.
Note: Exchange requests are treated as new orders and are subject to our standard shipping fees.
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at [Customer Service Email] with photos and details of the issue. We will arrange for a replacement or refund at no additional cost. Claims for damaged or defective items must be submitted within [X days, e.g., 48 hours] of delivery.
6. Cancellation Policy
Orders can be canceled within [X hours, e.g., 24 hours] of placing the order. If you wish to cancel an order, please contact us immediately. After this period, orders may no longer be canceled as they may have already been processed or shipped.
7. International Orders
International customers are responsible for customs duties, taxes, and any other fees imposed by the destination country. Refunds for international orders will be issued only for eligible items and exclude any customs fees or international shipping charges.